At Aaima Water Solutions, customer satisfaction is our top priority. We are committed to providing high-quality water treatment products and services. If for any reason you are not fully satisfied with your purchase, our return and refund policy ensures a smooth and transparent process.

1. Eligibility for Returns

• Returns are accepted only for purchases made through our official website.
• The product must be returned in its original condition, unused, and in the original packaging with all accessories and documentation intact.
• Returns must be initiated within 7 days of delivery.

2. Valid Reasons for Return

We accept returns under the following conditions:

• The product received is damaged or defective.
• There is a manufacturing fault identified and confirmed by our technical team.
• The product delivered is incorrect (wrong model or variant).

3. Return Process

To initiate a return:

1. Email us at aaimacompany@yahoo.com or call our customer care with your order number and reason for return.
2. Our support team will guide you through the return steps.
3. Once approved, ship the product back to the address provided by our team.
4. Customers are responsible for the return shipping charges unless the return is due to an error on our part.

4. Inspection & Approval

• Once the product is received, it will be inspected by our technicians.
• If the return meets our policy conditions, we will approve it for refund or replacement.
• In case of damages or tampering, the return may be rejected.

5. Refund Process

• Refunds will be processed using the original payment method within 7-10 working days after the return is approved.
• Bank service charges, taxes, and applicable handling fees may be deducted from the refund.
• Email notifications will be sent for all refund updates.

6. Non-Returnable Items

• Customized or special-order products.
• Products damaged due to mishandling, improper installation, or external causes not related to a manufacturing defect.

7. Contact Us

For return-related queries, please contact:

Aaima Water Solutions
Phone: + 91 9898002507
Email: aaimacompany@yahoo.com
Address: 4, Shubh Laxmi Estate, B/H Maha Laxmi Estate, to Ramdev Estate, Opp. Cream o Den Ice Cream, Gota RLY Overbridge, Gota, Ahmedabad – 380004.